Returns & Exchange
Read about how Ole Mathiensen handles returns, exchanges and cancellations when you are purchasing products on our websites.
Right of cancellation
You have the right to cancel your purchase within 14 days. The right of cancellation period expires 14 days from the day you receive the product. If you have ordered several items in the same purchase, and they are delivered seperately, the period runs from the day you received the last item.
For orders placed between 1st of December and 24th of December, the right of cancellation period is effective from 24th of December the same year.
Please contact us as soon as possible if you choose the right of the cancellation.
Contact us either by (+45) 38141208 or webshop@olemathiesen.dk
Please state clearly that you wish to exercise your right of cancellation. You may also use our standard cancellation form and return it with the product. A standard cancellation form is enclosed with your order confirmation and you can also find it here. You cannot cancel the purchase by refusing to receive the goods, unless you inform us at the same time.
Return of products
You must return your order without undue delay and no later than 14 days after having notified us. You must pay any expenses related to the return of the product. When returning the product you are responsible for ensuring proper wrapping/packaging of the product and you bear the risk of the product from the time you received it. We encourage you to use Track & Trace.
Remeber to enclose a copy of the order confirmation. The handling will be faster if you also fill in our standard cancellation form here.
Please note! We do not accept packages sent COD.
Condition of returned products
The product most be in perfect condition when returning. This means that you can try on the product, just as you would do at a store. If the product has been tested beyond the above, we consider the product to be used, which means that upon return of the product, you will only receive a part or nothing of the purchase amount, depending on the commercial value of the product. For example, a watch bracelet must not be shortened. In order to get a full refund you must only do what you would do at a physical store. You may try on the product but not actually start using it. We recommend that you return the article in its original packaging. If the original packaging is missing, it may reduce the value of the article.
Refund of the purchase amount
If you exercise your right of cancellation we will refund all payments received from you, including delivery cost which does not apply, however, to extra delivery costs if you have chosen a form of delivery other than the cheapest standard form of delivery which we offer, without undue delay. The refund will happen no later than 14 days from the day when we have received your notification that you want to cancel the agreement. Your refund will automatically be processed and the total price of the items will be transferred back to the card that made the purchase. It takes a few business days for the refund to go through, however, for international credit cards, this process can be prolonged. Please do not hesitate to contact us to get an update on your refund. Shipping address: Ole Mathiesen A/S Østergade 8 1100 Copenhagen K We will only accept packages sent directly to the address: You may also cancel the purchase by clearly providing notification hereof and returning it personally at the above address.
When returning remember..
You must enclose a copy of the order confirmation. The handling will be faster if you also fill in our standard cancellation form here.
Please note! We do not accept packages sent COD (cash on delivery)
#olemathiesen